Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
INSURANCE AND DELIVERY
AFRICAN BOUTIQUE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by AFRICAN BOUTIQUE, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48-96 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AFRICAN BOUTIQUE are not responsible for any delays caused by destination customs clearance processes.
RETURNS AND EXCHANGES
CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
You have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing to: [email protected].
For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to and address specified by AFRICAN BOUTIQUE over email communication. All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending including tracking information for the parcel. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order, by email or post as described above, i.e. before requesting your RMA through your AFRICAN BOUTIQUE account.
Please refer to our Returns & Exchanges policy for further information. Shipping is complementary on the replacement item only within the United Arab Emirates, but exchanges made to destinations outside of the UAE will be processed, re-billed for shipping and must again undergo customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.
Please note our free collection service is not available for orders cancelled under the DSRs.
Our policy Items should be returned unused and with all AFRICAN BOUTIQUE and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, belts and and designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please email [email protected] if any of your purchases have been delivered without AFRICAN BOUTIQUE tags.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
Faulty goods Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
Colors We have made every effort to display as accurately as possible the colors of our products that appear on AFRICAN BOUTIQUE. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.